Burlington MA

They will go the extra mile, unprompted 9/18/21 - Burlington, MA Showroom I purchased Genrose brand tiles from another tile shop and found out I was missing half a tile from completing the job. The project was already delayed and I had an unhappy contractor and wife on a Saturday morning, as the tile shop had said another order wouldn't be available until Wed at the earliest. This would've essentially set us back another week. In a panic I Googled Genrose and found that they had shops in the Boston area. I called and talked to Sonja, who right from hello was incredibly sweet and eager to help. I explained to her my situation and she also said no shipment until Wed or I could drive from Boston to their Connecticut warehouse. I thanked her for explaining the second option and was pondering if I was going to be able to drive all the way down there and if my contractor was willing to wait. I think most people would've just said sorry and went on with their day, but Sonja went digging in the backroom and was able to find a sample of the same tile. About 15 mins later she called me back via caller ID and told me she had found a sample and could sell it to me at a discount since it was lightly scuffed. Instead of having to buy an entire box of tiles, I was able to buy the one tile she found. She also saved me 4 hours of driving, a few extra days to my project and an angry wife. THANK YOU SONJA, you are a life saver!!! All my future tiling and flooring needs will go to Genrose in Burlington because it's clear they will go the extra mile, unprompted. Thank you again!
Salesperson: Sonja B

Extremely professional - Burlington, MA Showroom Sonja is terrific. She is extremely professional and was very helpful in assisting us in choosing the tile for our fireplace. She is always pleasant and very responsive. A pleasure to deal with. Salesperson: Sonja B

Extremely Helpful Burlington Showroom - 06/01/21 Sonja was extremely helpful in assisting us in choosing what tile style was appropriate for my son's newly remodeled kitchen. She was extremely patient and knows her business. The ordering process was seamless and all items arrived on time and as stated. I highly recommend GENROSE Stone and Tile. Salesperson: Sonja B 5 of 5-star rating on Google My Business

Fantastic! Burlington Showroom - 03/24/21 Everything about our experience with GENROSE in Burlington, MA was fantastic! I found a tile that I loved and they were able to supply it for FOUR DOLLARS LESS PER SQUARE FOOT than where I had originally found it! We saved huge amounts of money! Both of their sales reps are genuinely friendly and helpful. I worked primarily with Paul who bent over backwards to keep me updated on when my tile would arrive from Italy so that I could coordinate with my contractor. The Chicago by CIR Hexagon tile we chose is nothing short of perfect. It never looks dirty, it picks up warm and cool tones, and it even matches my dogs! We have gotten many compliments. I highly recommend working with GENROSE Burlington and would absolutely do business with them in the future! Jenn H (5 of 5 star Google MyBusiness rating) Salesperson: Paul M

Fantastic Products on Display Burlington Showroom - 03/09/21 Worked with Bob Smethurst & the team on refreshing our bathroom. Fantastic products on display & all readily available. The finished project looks incredible. Highly recommended company! (5 of 5 star rating on Google My Business) Salespeople: Bob S and Paul S

Nice and Very Helpful! Burlington Showroom - 03/09/21 The woman that was working in the store the day I went in was so nice and very helpful! I showed her the stone I wanted and she ordered me the amount I needed and called me within 2 days to tell me stone was in!!! Very nice staff. Super efficient. Thank you!! (5 of 5 star review on Google My Business) Salesperson: Sonja B

Wide Selection of Products Burlington Showroom - 9/14/18 I did not know there was a tile store in back of CVS. I really like your store. You have a wide selection of products that I like. Being so close to where I live makes it even nicer. I enjoyed working with the salesman, he was very helpful. (10 of 10 rating) Salesperson: Ross L

Above and Beyond Design Assistance Burlington Showroom - 04/16/18 Both Ross and Sonya were knowledgeable and professional. Sonya went above and beyond to answer some design and color questions as well. I thoroughly enjoyed working with them. (Burlington showroom 10 of 10 rating)

Outstanding Burlington Showroom - 10/20/17 ES Countertops - I've had a need for Cindy and Suzanne to help us with remnants we needed and Viatera slabs. The quality of these two people is outstanding. Any business owner would be extremely lucky to have them on their staff. (10 of 10)

Wonderful Burlington Showroom - 10/10/16 I was pleasantly surprised at the great selection of tile at your store. I'm grateful to Heather for all her expertise and patience. She's wonderful!

Heather is a Pro Burlington Showroom - 10/06/16 A real asset to your company. I plan to work with her on all future projects.

Best Tile Shopping Experience Burlington Showroom - 9/28/16 Heather and the other woman working there are a value-added. They have fabulous design skills, and helped enormously with the design. It is to their credit that our bathroom remodel turned out so well. Your prices are great too. A hidden gem, I've lived in Burlington and didn't know about you for 20 years.

Very Accommodating Burlington Showroom - 6/20/16 Heather, the Interior Designer on staff, asked me what I was looking for and asked me to describe the room where it would be installed. Once she had that information, she was able to help me narrow down my choice of tile pretty quickly and within my budget. She was extremely helpful and very accommodating. I would certainly buy tile from Smethurst Tile again, just because of her.

Extremely Helpfull Burlington, HN Showroom - 4/11/16 Ross was extremely helpful and patient while assisting in the selection of tile. The man that helped me when I came back to pick up the tile was also a pleasure to deal with. Great customer service all around!

Great Selections Burlington, MA Showroom - 3/23/16 I've purchased tile here in the past and will continue to in the future! Great selections and a helpful and knowledgeable staff make the experience painless!!